Participants with trips would like to be able to request cancellation
complete
Andrew Fair
Trip participants currently cannot request cancelation and have to manually request cancelation from the trip leader via email or direct communication. We would like to have a button to "request cancellation" (simple button) and it would automatically cancel before the due date (so before the charge date). But once it's been charged the leader will have to manually post adjustments for approval of reimbursements if there are any. This should include an email to the trip leader telling them there is a cancellation request with instructions for how to give a refund or adjustment if they can.
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Andrew Fair
Good news — this is now live. Parents can request a cancellation right from the trip roster. If the signup is still approved, before the signup deadline, and has no charges or payments yet, they can cancel it themselves in one click. Once there's been financial activity or the deadline has passed, they instead get a "Request cancellation" button — they can add a reason, and it emails the trip's managers and admins with a link to the roster to handle any refund/adjustment. On the leader side the cancel button becomes "Approve cancellation" and shows the requester's note plus a refund toggle for post-charge refunds. Thanks for the detailed write-up — it shaped exactly how we built it.
Andrew Fair
updated the status to
complete